Where do I go with complaints?

A student or prospective student may disagree with the way matters are dealt with in various fields, such as:

• course timetables;
• admission requirements;
• infra­structure;
• didactic materials and the centre’s equipment;
• the distribution of information concerning the educational project and the courses available;
• the correct application of the regulations regarding final attainment levels, education profiles and curricula;
• the calculation of the registration fees and the possibility to obtain a full or partial exemption;
• the estimated and actual cost of course materials;
• the availability and clearness of the centre’s regulations;
• the courtesy of administrative and teaching staff; the way of teaching;
• …

There are several ways to formulate your comments on the above subjects.

We suggest you discuss problems directly with the persons in question.

If you consider that impossible, you can take them up with the principal.

Ideas, requests and suggestions can also be voiced through the satisfaction surveys that are held regularly.